Acclaim removes IE from roster of supported web browsers

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In 2015 Microsoft released Edge as the browser to supersede Internet Explorer (IE) and announced the end of support for IE11 and all previous versions. In the years since this announcement, IE has not received major updates or added support for many modern web standards and technologies, many of which are required by Acclaim to deliver capabilities and consistent user experiences across multiple platforms we are required to support. 

In recent years we have seen a significant decrease in IE usage across the Acclaim platform. Currently less than 2% of the users of Acclaim are using IE, none are using IE exclusively. By far and away the most popular browsers are Chrome, Safari and Firefox.

To allow us to continue to take advantage of modern web standards; deliver improved functionality; maintain the highest levels of security and stability; and move forward with new user experiences across Acclaim, it is necessary for us to end support for all versions of IE.

What does end of support for IE mean?

End of support means we will not fix bugs that are specific to IE and new features and capabilities will be introduced using technologies that aren't compatible with IE browsers.

When is this happening?

Support for all versions of IE will officially end on 31 October 2019. 

What does this mean for me?

As of 31 October 2019 any person accessing your awards programs using any version of IE will be redirected to a support page advising them they need to use one of the officially supported browsers. 

These are:

  • Google Chrome (Mac, Windows, Android, iOS) 
  • Microsoft Edge (Mac, Windows) 
  • Mozilla Firefox (Mac, Windows, Android, iOS)
  • Opera (Mac, Windows)
  • Safari (Mac, iOS)

Please note: the redirection takes place prior to the user seeing any login or registration page and is active even if your users have bookmarked links to the Acclaim service.

We will not be correcting any of the following issues unique to IE:

  • Ticket #7583 - Error accessing judging portal with IE, localisation not rendering
  • Ticket #7699 - Error accessing NEW entry using Internet Explorer, UI failing

For information about the browsers we support, please see Stop your browser isn't supported

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