If you have forgotten your password you can use Login Help in the login screen to get Acclaim to email you a use-once link to gain access to Acclaim so that you can reset your password. Users and Admins can both access this link by clicking LOGIN HELP in the Login screen and entering the email address.
When the recipient clicks on the link in the email they will be logged straight in to Acclaim. Once logged in go to My Account (the headshot icon) and click Login Credentials to set the password.
The link will expire after one use.
A password is not sent or visible during this process, except when the user resets it themselves.